Services in the installation sector Q4 2024

This report will provide valuable insights into the services installers require from the manufacturers of the installation products. These insights will be particularly valuable for manufacturers targeting this group, as the information in the report can either validate current business development strategies or lay the foundations for new ones. Furthermore, understanding installers’ attitudes toward service needs will facilitate fact-based internal discussions without the need for custom research.

This report is based on 793 successful quantitative telephone interviews conducted in the native languages of the United Kingdom, Germany, France, Poland, Belgium, the Netherlands, and Spain. The report relies on a representative sample of installers. The interviewed companies provide electrical installation services, but they may also engage in additional activities such as HVAC, plumbing, and so on. Most interviews are conducted with owners/directors or purchasers of these companies. This research is conducted quarterly, with reports covering various key marketing topics, including media orientation, BIM, prefab, sustainability, and many more.

The primary focus of this research is to provide key insights into the installer’s requirements from the manufacturers when it comes to services, but also it examines which services the installers offer to their clients. The study conducts in-depth research among installers, examining services installers require from manufacturers in different categories like commercial processes, engineering, products & installation, and repair & maintenance. It highlights significant differences among the seven European countries covered, offering essential insights for each country. Additionally, the report includes a detailed view of the turnover and order book developments of the installers, along with other relevant details.

What services would installers in Europe like to receive from manufacturers of installation products in general? 

Specifically, which services are they interested in related to commercial processes, engineering, products & installation, and repair & maintenance? 

What additional installation services do European installers offer to their clients? 

Is there a growing interest among European installers in BIM support from manufacturers of installation products?

1. Key takeaways 
2. Profile of the electrical installer
3. Business development 
4. Services in the installation sector
5. Cross-country summary
6. United Kingdom 
7. Germany
8. France
9. Poland
10. Belgium
11. The Netherlands 
12. Spain