Fertige Berichte / Europäischer Elektroinstallationsmonitor / Serviceleistungen im Elektroinstallationssektor Q4 2024
Serviceleistungen im Elektroinstallationssektor Q4 2024
Dieser Bericht bietet einen umfassenden Überblick über die Anforderungen von Installateuren an Herstellerdienstleistungen. Er enthält Informationen zu den am häufigsten benötigten Dienstleistungen in den einzelnen Kategorien: Geschäftsprozesse, Engineering, Produkte & Installation sowie Reparatur & Wartung. Außerdem werden die Dienstleistungen untersucht, die Installateure ihren Kunden anbieten.
Jahr
2024
Anzahl der Seiten
102
Zielgruppe
Elektroinstallateure von Unternehmen, die Elektroinstallationsdienste anbieten, aber auch in anderen Bereichen tätig sein können (Heizung, Sanitär usw.). Die meisten Interviews werden mit Eigentümern, Direktoren oder Einkäufern dieser Unternehmen durchgeführt.
Wichtige Untersuchungsthemen
Serviceleistungen im Elektroinstallationssektor
Methodik
Basierend auf 793 erfolgreichen quantitativen Telefoninterviews in den Landessprachen
Länderabdeckung
Vereinigtes Königreich, Deutschland, Frankreich, Polen, Belgien, die Niederlande und Spanien
Lieferumfang
Vollständiger Bericht im PDF- oder PPT-Format, Unterstützung durch einen Key Account Manager bei Fragen
Veröffentlichungsfrequenz
Vierteljährlich
Preis
3.250
What is this report?
This report provides a comprehensive view of the installer's requirements for services from manufacturers. Within the report, you will find information on the most needed services in each category: commercial processes, engineering, products & installation, and repair & maintenance. It also examines the services that installers offer to their customers. This information can help shape, refine, or develop your business strategies for engaging with electrical installers. The research is based on quantitative telephone interviews conducted with 660 electrical installers. These companies provide electrical installation services and are also involved in activities such as HVAC and plumbing, among others. The interviews were conducted across the 7 major European markets.
Why do you need this report?
This report will provide valuable insights into the services installers require from the manufacturers of the installation products. These insights will be particularly valuable for manufacturers targeting this group, as the information in the report can either validate current business development strategies or lay the foundations for new ones. Furthermore, understanding installers‘ attitudes toward service needs will facilitate fact-based internal discussions without the need for custom research.
How was the research conducted?
This report is based on 793 successful quantitative telephone interviews conducted in the native languages of the United Kingdom, Germany, France, Poland, Belgium, the Netherlands, and Spain. The report relies on a representative sample of installers. The interviewed companies provide electrical installation services, but they may also engage in additional activities such as HVAC, plumbing, and so on. Most interviews are conducted with owners/directors or purchasers of these companies. This research is conducted quarterly, with reports covering various key marketing topics, including media orientation, BIM, prefab, sustainability, and many more.
What is included in this report?
The primary focus of this research is to provide key insights into the installer’s requirements from the manufacturers when it comes to services, but also it examines which services the installers offer to their clients. The study conducts in-depth research among installers, examining services installers require from manufacturers in different categories like commercial processes, engineering, products & installation, and repair & maintenance. It highlights significant differences among the seven European countries covered, offering essential insights for each country. Additionally, the report includes a detailed view of the turnover and order book developments of the installers, along with other relevant details.
Key questions answered
What services would installers in Europe like to receive from manufacturers of installation products in general?
Specifically, which services are they interested in related to commercial processes, engineering, products & installation, and repair & maintenance?
What additional installation services do European installers offer to their clients?
Is there a growing interest among European installers in BIM support from manufacturers of installation products?
Table of content
- Key takeaways
- Profile of the electrical installer
- Business development
- Services in the installation sector
- Cross-country summary
- United Kingdom
- Germany
- France
- Poland
- Belgium
- The Netherlands
- Spain
Frequently asked questions
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What is the most wanted service that European electrical installers would like to receive from manufacturers?
Spare parts express service consistently ranks as the most or one of the most desired services, emphasizing the need for faster job completion and improved client service.
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In addition to installation activities, what services do installation companies in the UK offer to their clients?
Regarding engineering, installers are most interested in digital tools for making technical calculations and calculating energy savings.
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Which services would German installation companies like to receive from manufacturers of installation products?
The installers value services related to repair and maintenance the most, followed by support services during the commercial and engineering process. Installers are least interested in BIM support and leasing of products or tools.
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In addition to installation activities, what services do installation companies in Poland offer to their clients?
The majority of Polish installers do not provide many additional services alongside the main installation activities, but the most offered is advice on energy and cost-saving.
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Which services do Belgian installation companies want to receive from manufacturers of installation products?
Installers are most interested in on-site support for products and installations, while leasing tools and products are considered the least interesting services.
What our clients say about us
Armin Dipping
Senior Manager strategic and international Marketing at Gira
With the Electrical installation monitor reports we receive from USP we get an overview and first insights on behaviour, relevant topics and trends in the electrical installation industry.
Miryam Salvador
Global Channel Director, Schneider Electric
Their specialized insights on construction and installation markets allow us to make go-to-market decisions based on factual data. Their customer-centric approach helps us put customer needs at the centre of our decisions.
Experts in charge of reports
Dirk Hoogenboom
Head of New Business Development & Sales
Maja Marković
Team Leader | Consultant
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